Start with measurable causes
Do not infer the source from one speed number. Compare the same device, destination and time under controlled conditions.
Many internet plans are asymmetric, so upload capacity is intentionally lower than download. Wi-Fi, cloud backups, video calls and provider congestion can reduce it further.
Do not infer the source from one speed number. Compare the same device, destination and time under controlled conditions.
Compare the result with the plan label. Keep other variables stable, then change one condition at a time.
Confirm this possibility with a repeatable comparison before changing equipment or service.
Confirm this possibility with a repeatable comparison before changing equipment or service.
Confirm this possibility with a repeatable comparison before changing equipment or service.
Confirm this possibility with a repeatable comparison before changing equipment or service.
Record the result, keep the test comparable and continue only after this step.
Record the result, keep the test comparable and continue only after this step.
Record the result, keep the test comparable and continue only after this step.
Record the result, keep the test comparable and continue only after this step.
Read throughput together with ping, jitter and packet loss. A browser result describes this device, route and moment; it does not by itself prove an ISP fault.
Many internet plans are asymmetric, so upload capacity is intentionally lower than download. Wi-Fi, cloud backups, video calls and provider congestion can reduce it further.
Compare the result with the plan label. Upload speed and loaded latency are especially important for calls, backups and live streaming.
No. Repeat comparable tests over Ethernet and Wi-Fi, on more than one device and at different times.
Save the result, repeat under comparable conditions and use the difference as evidence.