Refund & Cancellation Policy

Effective and last updated: September 23, 2026.

This policy applies to paid SEO Agent subscriptions supplied under the Internet Analysis brand by ImproveIT.pl, NIP (Polish tax identification number): 7343126810, correspondence address: ul. Piaszczysta 33/77, 31-226 Kraków, Poland, and purchased through Paddle.

It supplements the SEO Agent Terms of Service and does not limit any mandatory consumer rights.

Paddle is the Merchant of Record and authorized reseller for SEO Agent transactions. This means Paddle processes the payment, issues the receipt, calculates applicable sales tax, administers the transaction and handles eligible refunds under the Paddle Buyer Terms and Paddle Refund Policy.

ImproveIT.pl supplies and supports the SEO Agent software under the Internet Analysis brand. Do not send payment-card details by email; ImproveIT.pl does not need them to investigate a product issue.

A recurring SEO Agent subscription renews automatically for another period matching the billing period shown at checkout until it is cancelled. Paddle charges the payment method associated with the subscription at renewal. The price, currency, billing frequency, plan and applicable taxes are shown before purchase.

You may cancel a subscription at any time through the Paddle Customer Portal. Use the Manage subscription link in your Paddle purchase or renewal email, or visit paddle.net and follow the subscription-support flow.

Cancellation normally takes effect at the end of the current paid billing period. You will not be charged for a later renewal, and access ordinarily remains available until the end of that period. Cancelling a subscription does not by itself refund a charge already paid.

Except where applicable law, Paddle policy or a material product defect provides otherwise, completed transactions are non-refundable. Paddle may review a discretionary refund request made within 14 days of a transaction. Submitting a request does not guarantee approval.

Consumers in some countries have statutory withdrawal or refund rights. For example, eligible consumers in the European Union, EEA, Switzerland and the United Kingdom may have a 14-day withdrawal right for an initial digital-service purchase, subject to exceptions when use or delivery has begun with the required consent. Mandatory rights in your country always take priority.

Use the refund or withdrawal option in the Paddle Customer Portal, the support link in your Paddle receipt, or visit paddle.net and select the refund-support option. Paddle verifies the transaction and decides eligibility under its policy and applicable law.

For a persistent technical problem or a material defect, first email [email protected] with your account email, operating-system version, SEO Agent version, a description of the issue and the troubleshooting steps already attempted. Do not include full payment-card details. If the issue cannot be resolved, you may submit the refund request to Paddle with the support correspondence.

For a duplicate, unauthorized or otherwise incorrect charge, contact Paddle buyer support using the email address shown on the receipt. You may also contact SEO Agent support so we can help identify the related account or subscription. This does not limit any right to dispute an unauthorized payment under applicable law.

If a full refund is issued, access to the refunded SEO Agent plan may end when Paddle completes the refund. Where possible, the refund is returned to the original payment method. Processing time and the date funds appear depend on Paddle, the payment method and the receiving financial institution.

We may update this policy to reflect product, billing, legal or Paddle-policy changes. The version that applies to a transaction is subject to the terms presented for that transaction and any mandatory law.

Questions about SEO Agent can be sent to [email protected] or by post to ImproveIT.pl, ul. Piaszczysta 33/77, 31-226 Kraków, Poland. Refund, withdrawal and cancellation requests should be submitted through Paddle buyer support.